Privacy Policy

SR Collections ("we", "us", "our") operates sr-collections.com (the "Site"). This policy explains how we collect, use, share, and protect your personal information when you visit or buy from us. By using the Site, you agree to this policy.

1. Information We Collect

You give us directly

• Name, email address, phone number
• Billing and shipping address
• Order details and purchase history
• Account login credentials
• Messages you send us (contact form, email, chat)

Collected automatically

• IP address, browser type, device information
• Pages visited, time on site, referring URL
• Cookies and similar tracking technologies

Payment information

We do not store your full card, UPI, or net-banking details. Payments are processed by our third-party payment gateway, who handle card data under PCI-DSS standards.

2. How We Use Your Information

• Process and deliver your orders
• Send order confirmations, shipping updates, and invoices
• Handle returns, exchanges, and refunds
• Respond to support requests
• Send marketing (offers, new arrivals) — only if you opt in
• Prevent fraud and keep the Site secure
• Comply with applicable Indian law

3. Cookies

We use cookies to keep your cart, remember preferences, and analyze traffic. You can disable cookies in your browser, but some features (cart, checkout) may not work. We may use Google Analytics and advertising pixels (Meta / Facebook) to measure and improve the Site.

4. How We Share Information

We do not sell your personal data. We share it only with:

• Shipping partners — to deliver your orders
• Payment gateways — to process payments
• Service providers — hosting, analytics, email, and marketing tools
• Legal authorities — when required by law

5. Data Retention

We keep your data as long as your account is active or as needed for orders and for legal, tax, and accounting requirements. You can request deletion (see Section 7).

6. Data Security

We use encryption (SSL / HTTPS), access controls, and secure hosting. No method is 100% secure; we cannot guarantee absolute security but work continuously to protect your data.

7. Your Rights

• Access the data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing (unsubscribe link in every email)
• Withdraw consent at any time

To exercise these rights, email srcollections411@gmail.com.

8. Children

The Site is not intended for anyone under 18. We do not knowingly collect data from minors.

9. Third-Party Links

The Site may link to other websites. We are not responsible for their privacy practices. Please read their policies.

10. Changes to This Policy

We may update this policy. Changes are posted here with a new "Last updated" date. Continued use of the Site means you accept the changes.

11. Contact Us