Return & Exchange

Not fully happy with your saree? Here is how returns and exchanges work.

1. Return Window

Raise a return or exchange request within 7 days of delivery.

2. Eligibility

• The saree must be unused, unwashed, and unaltered.
• Original tags, packaging, and invoice must be intact.
• An unboxing video greatly helps for damaged or wrong-item claims.
• Non-returnable: custom-stitched, made-to-order, blouse-stitched, and clearance/sale items (unless defective).

3. How to Request

1. Go to My Account → Orders, or email/WhatsApp us with your order number.
2. Tell us the reason and share photos/video if the item is damaged or wrong.
3. We approve eligible requests within 2–3 business days and arrange pickup.

4. Exchange

Exchange for a different saree or size (subject to availability). If there is a price difference, we will collect or refund it. If the item is unavailable, we issue a refund or store credit.

5. Refunds

Approved returns are refunded to your original payment method. See our Refund Policy for timelines.

6. Return Shipping

Free pickup if the return is our fault (damaged, defective, or wrong item). For change-of-mind returns, a pickup fee may be deducted from the refund.

7. Contact

Email srcollections411@gmail.com for help.