Cancellation Policy
Last updated: July 2026
This policy explains how and when you can cancel an order placed on sr-collections.com.
1. Cancellation by You
- You can cancel an order before it is shipped for a full refund.
- To cancel, go to My Account → Orders, or email/WhatsApp us with your order number.
- Once an order is shipped, it cannot be cancelled. You may use our Return & Exchange policy after delivery.
2. Cancellation Window
Orders are usually processed within 24–48 hours. Please request cancellation as soon as possible to make sure it reaches us before dispatch.
3. Cancellation by Us
We may cancel an order if:
- The item is out of stock or discontinued
- There is a pricing or listing error
- We suspect fraud or unauthorized activity
- Delivery is not serviceable at your location
In such cases, we notify you and refund any amount already paid.
4. Refund on Cancellation
Approved cancellations are refunded to your original payment method. Refund timelines are covered in our Refund Policy.
5. Custom / Made-to-Order Items
Custom-stitched, pre-booked, or made-to-order sarees cannot be cancelled once production begins.
6. Contact
To cancel or ask a question, contact us:
- Email: srcollections411@gmail.com
- Phone / WhatsApp: +91 95359 09745