Refund Policy

This policy explains when you are eligible for a refund on sr-collections.com and how long it takes.

1. When You Get a Refund

• You cancelled an order before it was shipped
• We cancelled your order (out of stock, pricing error, non-serviceable location)
• You returned an eligible item under our Return & Exchange policy
• You received a damaged, defective, or wrong item

2. Return Eligibility

• Return requests must be raised within 7 days of delivery.
• The saree must be unused, unwashed, and in original condition with tags and packaging intact.
• Record an unboxing video for damaged/wrong-item claims — it speeds up approval.
• Custom-stitched, made-to-order, and clearance/sale items are non-returnable unless defective.

3. Refund Method

Refunds go back to your original payment method (UPI, card, net banking).

4. Refund Timeline

• Approval: within 2–3 business days of receiving the returned item or approving the claim.
• Credit to your account: 5–7 business days after approval, depending on your bank or payment provider.

5. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item). In those cases, return pickup is free.

6. Partial Refunds

We may issue a partial refund if a returned item shows signs of use, missing tags, or damage not reported at delivery.

7. Late or Missing Refunds

If you have not received an approved refund, first check with your bank or payment provider. If it is still missing, email srcollections411@gmail.com with your order number.

8. Contact

For any refund query, email srcollections411@gmail.com.